Return Policy

At Typo Jewelry, your satisfaction is our top priority. We strive to create custom photo pendants that you will love and cherish. If you are not completely satisfied with your purchase, please review our return policy below.

Returns and Exchanges

Eligibility:

  • Custom-made items are eligible for return or exchange only if they arrive damaged, defective, or if there is an error in the engraving.
  • Items must be returned in their original condition and packaging.

Time Frame:

  • You must contact us within 14 days of receiving your order to initiate a return or exchange.
  • Items must be shipped back within 30 days of delivery.

Process:

  1. Contact Us: Email us at [your email address] with your order number and a description of the issue. Please include photos if the item is damaged or defective.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
  3. Shipping: Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the item is defective or we made an error.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to your original payment method within 5-7 business days.

Non-Returnable Items

  • Custom-made items that are personalized to your specifications cannot be returned unless they are damaged, defective, or we made an error.
  • Gift cards and downloadable products are not eligible for return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [your email address] with your order number and photos of the damage or defect. We will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

Incorrect Orders

If we made an error with your order, such as incorrect engraving, please contact us at [your email address] within 14 days of receiving your order. We will provide instructions for returning the incorrect item and will ship the correct item to you at no additional cost.

Contact Us

If you have any questions or concerns about our return policy, please contact us at:

  • Email: info@TypoJewelry.com
  • Phone: 813 – 585-6288 / text only

We are here to assist you and ensure your satisfaction with your purchase.

Thank you for choosing Typo Jewelry. We appreciate your business and look forward to serving you again.