If you’re not fully satisfied with your order, return it. Here are Canvas Heaven we are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (10) business days and receive a full refund for the price of the product. Depending on the size of the return Canvas Heaven does reserve the right to charge a one time restocking fee of 35%. Orders older than 30 days from time of purchase do not qualify for a refund or exchange.
Shipping charges will not be refunded. Canvas Heaven does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees. We will issue your refund within (12-24) hours of receiving the returned merchandise.
To return your merchandise, please email: support@Canvesheaven.com for the return address and always include your ORDER NUMBER and full NAME.
You may cancel your order within (24) hours of purchase, CST. We are 100% committed to our customers and your ultimate satisfaction.
To cancel your merchandise, please email: firstname.lastname@example.org and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.
Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY.
You may amend your order and address details within (24) hours of purchase. Please contact email@example.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will respond via email once the changes have been made.
We offer complimentary standard shipping via UPS and or FEDEX within the United States. All products are shipped on our shipping account, allowing you to take advantage of commercial shipping policies and operations.
Canvas Heaven ships only to Canada via UPS with standard shipping rates applied.
Estimating Delivery Time
The actual delivery timeframe will vary based on your destination and your country's customs office. Note that international orders shipped with standard delivery can be difficult to track, and may take up to 20 business days to deliver.
Duties and Taxes
The customer required to pay duties and taxes to claim your package, depending on your local customs office. We are unable to determine duties and taxes in advance, and are unable to control these additional charges. We encourage you to contact your local postal service or customs bureau for more specific information.
Why Can't You Ship to My Country?
Due to shipping restrictions, we are not able to ship products to certain countries.
As soon as your canvas ships, we will send you a confirmation email that includes delivery expectations by our eCommerce platform. Please allow up to (4) business days to receive your tracking link to check your order status.
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:
Our canvas is expertly stretched around 1.5 wooden that comes “ready to hang” and is available in convenient sizes.
Hang My Art
If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.
We accept Visa, Mastercard, American Express, Diners Club and PayPal. We do not provide invoices through our eCommerce platform.
If we have not answered all of your questions in this customer service section, please Contact us! firstname.lastname@example.org with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!
For all press inquiries email Media@canvasheaven.com
For all marketing inquiries email email@example.com.